Yes, your Centbee wallet app works internationally for sending and receiving BSV to any BSV address. All you need is a smartphone with a SIM card.

Centbee is available as a mobile phone app in the Google Play Store , App Store & Huawei . We do not offer a desktop version of the Centbee wallet app.

For your KYC level to be raised the following is required.

• Proof of Address – Must meet bank standards
• Valid ID Document

The Centbee app is designed to make it the easiest way to buy BSV, keep BSV, and send BSV to your friends. The BSV blockchain is the only digital currency that makes it possible to send money in seconds for a fraction of a cent as a fee. The way the BSV blockchain is designed means that it is scalable and sustainable so everything we build now will always work. In other words, we firmly believe that only the original protocol ( BSV) has the technical and economic fundamentals to become global money, and so we only support BSV.

Yes, it is free to ‘deposit’ or ‘withdraw’ BSV to or from your Centbee wallet. If you ‘Top-up’ your wallet we charge a small ‘load’ fee. There is also a very small ‘mining fee’ or processing fee that is less than one cent (R0.01) that gets charged by the BSV network when you move BSV around,

Yes, you can easily send digital cash to someone who does not have a Centbee wallet by sending it to their digital cash receive address or scanning their QR code. Double-check that you are sending your BSV to their BSV address. If you accidentally send your BSV to a BTC or BCH address, it will be lost and cannot be recovered or returned to you.

 Centbee Wallet users can now purchase prepaid Airtime, Data, and Electricity directly from the app. Simply navigate to the appropriate section and follow the instructions to make your purchase.

There are a variety of ways to load BSV into your wallet:

1. Ask a friend who has the Centbee wallet to send some BSV to your Centbee wallet. If they have your mobile phone number, they can simply select your name from their Contacts list to send you BSV.

2. Click on the ‘RECEIVE’ icon on the Centbee wallet home screen to get your BSV address or QR code. Share that address with a friend and they’ll easily be able to send you BSV from their BSV wallet.

3. Exchange any of your existing cryptocurrency into BSV via a reputable cryptocurrency exchange and send it to your Centbee wallet address.

4. Buy BSV directly from a reputable cryptocurrency exchange, then send it to your Centbee wallet address. Here is a list of Crypto-Exchanges that can currently assist you to buy or exchange BSV.

IMPORTANT: The list below does not constitute an endorsement of any of the cryptocurrency exchanges. Fabrik, Coinify VALR & more.

5. You can now top-up your Centbee Wallet with BSV directly in-app through your bank account. Bank account transfers are completely safe and secure and are powered by Ozow. Currently only available in South Africa. Enter your Profile details for KYC before purchasing BSV Click “Top up” on the Wallet Menu Select the “Bank Transfer” option Enter any amount from R20 Click “NEXT” Select your bank and enter your banking credentials Approve the transaction in your banking app. BSV is instantly loaded onto your Centbee wallet.

7. We rely on integrations with various payment processors to complete your purchase of BSV. If you purchased from a credit or debit card via Coinify, it is possible that the authorization from your credit / debit card was not approved by your bank. Please check that you received and responded to any One-Time-PIN or payment confirmation required by your card company. Please also check with your card company whether they have declined the purchase transaction.

A Centbee in-app feature that enables users with South African bank accounts or has direct access to local Supermarkets to Top-up their wallet with BSV.

Follow the steps below to Top up your Centbee Wallet

• Click “Top up” on the Wallet Menu
• Select In-store option
• Enter any amount above R100
• Click “create voucher”.
• Show the created voucher barcode to the teller to make payment, BSV will be instantly loaded onto your Centbee wallet

When purchasing any form of Digital Currency on any global Digital Currency exchange you are required to go through the Know-Your-Customer Identity verification processes.

We believe it is prudent to minimize the risk of money laundering and is done to adhere to global regulatory standards.

It is important to backup your wallet and keep your Backup Phrase (Mnemonic) in a safe place.

You can retrieve your current Backup Phrase under the Settings section of the application.

When you loose your phone and reinstall the Centbee Wallet Application you have the option to import a wallet and this is where you will use the Backup Phrase along with the PIN that was used on the previous device.

Basically the stored BSV is associated to the Wallet by the combination of Backup Phrase and Pin. (two-factor phrase)

How and why is a Backup Phrase generated?
A simple explanation of how Backup Phrases works, is that the wallet has a list of words taken from a dictionary, with each word assigned to a number. When your Backup Phrase is converted into a seed integer, or number, for your wallet, the seed integer is used with a standard derivation algorithm, or formula, to derive, or generate, your master private key.

Why Two Factor Backup Phrase?
Backup phrases, like all backups, can store any amount of bitcoins. It’s a concerning idea to possibly have enough money to purchase the entire building just sitting on a sheet of paper without any protection. It is for this reason that the Centbee wallet makes it possible to encrypt the Backup Phrase with a Pin.

The Pin is used to create a two-factor Backup Phrase where both “something you have” plus “something you know” is required to unlock the wallet.

Warning: Forgetting your Pin and Backup Phrase will result in the Centbee wallet and any contained BSV being lost. Do not overestimate your ability to remember passphrases especially when you may not use it very often.

Warning: The Backup Phrase should not be confused with the Pin used to encrypt the wallet.

Centbee is a non-custodial wallet.

This means we do not keep the users Private Key information.

The only way to recover a wallet is with the 12 word backup phrase and 4 digit PIN.

It is important to tap the BACKUP WALLET button on the Home Screen and to write the 12 words and PIN down and keep them safe.

If your wallet is reset due to a software or device update, or if you get a new device you can easily recover your coins with the 12 word Phrase and 4 digit PIN.

If you lose this information then it will not be possible to recover your wallet.

This is why it is so important to write your 12 words and PIN down and to keep them in a safe place.

This could be a device Permission issue.

• Go to your Phone Settings.
• You will need to find Applications and then Centbee.
• Look for the Permissions option.
• Allow Centbee to access your Contacts.

Android Devices

• go to Phone Settings – Apps – Centbee – Permissions
• Then able to allow Contacts.
• Close and reopen Centbee and the Send screen should work again.

Bitcoin SV (BSV) and Bitcoin Core (BTC) use the same Bitcoin address format (called “legacy”). Hence it is possible to send BSV from the Centbee wallet to an address that is on the BTC network. Typically the Centbee customer was provided with a receive address that they think is BSV, but is actually a BCH / BTC address.

As the address provided is in the correct format, Centbee will propagate that transaction onto the BSV blockchain. The nature of the blockchain is that transactions are irrevocable, and Centbee has no ability to reverse that transaction.

The ‘receiver’ will not see the transaction, as they are observing the wrong blockchain. The transaction was propagated onto the BSV network, but is not transmitted into the BTC / BCH networks.

To understand the solution to this problem it is important to understand how a bitcoin address is created. A BTC address is an encoded version of a public key. A public key is derived from a private key. So when you send coins to a BTC address you are really sending coins to the owner of the private key associated with the address. The recipient can then use their private key to spend those coins.

The coins are not lost. The coins are still controlled by the owner of the BTC address and, using the private key, the owner can spend the coins. But the private key is in a wallet on the wrong network (ie the BCH or BTC networks). To spend the coins the recipient must import the private key into a wallet on the BSV network. The Electrum BSV wallet has such an import feature.

So the process for spending the coins is as follows:

• Export the private key associated with the bitcoin address from the BTC wallet. (Not all wallets have this feature)
• Import the private key into a BSV wallet that has a private key import feature (eg Electrum).
• Now you can spend those coins from the BSV wallet.
• The only correct way to send BSV to a BTC / BCH address is to sell the BSV (and buy the corresponding BTC/BCH) on a crypto-exchange, or use a crypto-conversion service (which does the same thing in a simple manner).

As long as you have safely stored the 12-word backup phrase created for you during the registration process and your 4-digit PIN, you can successfully recover your wallet on a new device or SIM card.

Please contact support@centbee.com and we will do our best to help you. Keep your private 12-word backup phrase and 4-digit PIN secret, you will not be asked to share this information.

A Centbee in-app feature that enables users with South African bank accounts to Top-up their wallet with BSV.

How to top up your Centbee Wallet

• Click “Top up” on the wallet menu
• Select Credit/Debit Card
• Enter an amount from USD65
• Click “NEXT”
• Select your card credentials
• Approve the transaction in your banking app
• BSV is instantly loaded onto your Centbee wallet

• We rely on integrations with various payment processors to complete your purchase of BSV. If you purchased from a credit or debit card via Coinify, it is possible that the authorization from your credit/debit card was not approved by your bank. Please check that you received and responded to any One-Time-PIN or payment confirmation your card company requires. Please also check with your card company whether they have declined the purchase transaction.

• Resetting the wallet will just clear your personal data off the Wallet.
• This is for when you want to create a new wallet or give your phone to someone else.
• Uninstalling and reinstalling will ensure that you have the latest version of Centbee.
• Usually, updates in the App Store will do this for you but it is good to make sure you are on the latest version.
• Your 12-word backup phrase and PIN from your wallet will allow you to recover your account at any time. You can never lose your coins and Centbee account if you keep your words and PIN safe.
• Your Paymail is name@centbee.com.
• You can choose the same Handle (name) or a different one.
  This is just a helpful way for people to send you money.