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Knowledge Base

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  2. Knowledge Base

Send screen not loading

  • Post author:kagiso
  • Post published:January 22, 2023
  • Post category:Troubleshoot

Send screen not loading This could be a device Permission issue.Go to your Phone Settings.You will need to find Applications and then Centbee.Look for the Permissions option.Allow Centbee to access…

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Raising KYC Levels

  • Post author:kagiso
  • Post published:January 22, 2023
  • Post category:FAQs/Verification

Raising KYC Levels For your KYC level to be raised the following is required.Proof of Address - Must meet bank standardsProof of source of fundsProof of income such as a…

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Sent BSV to BTC address

  • Post author:kagiso
  • Post published:January 22, 2023
  • Post category:Troubleshoot

Sent BSV to BTC address Bitcoin SV (BSV) and Bitcoin Core (BTC) use the same Bitcoin address format (called "legacy"). Hence it is possible to send BSV from the Centbee…

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Lost wallet phrase and/or PIN

  • Post author:kagiso
  • Post published:January 22, 2023
  • Post category:Troubleshoot

Lost wallet phrase and/or PIN Centbee is a non-custodial wallet.This means we do not keep the users Private Key information.The only way to recover a wallet is with the 12…

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I lost my phone, what can i do ?

  • Post author:kagiso
  • Post published:January 22, 2023
  • Post category:Troubleshoot

I lost my phone, what can i do? It is important to backup your wallet and keep your Backup Phrase (Mnemonic) in a safe place. You can retrieve your current…

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Resetting your Centbee Wallet

  • Post author:kagiso
  • Post published:January 22, 2023
  • Post category:Troubleshoot

Resetting your Centbee Wallet Resetting the wallet will just clear your personal data off the Wallet.This is for when you want to create a new wallet or give your phone…

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What are Honey Rewards?

  • Post author:kagiso
  • Post published:December 17, 2021
  • Post category:Honey Rewards

What are Honey Rewards? Honey rewards are for customers with BSV, for being active users on the Centbee wallet. We know you love BSV, so we reward you for spending…

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Issue with my wallet Top Up

  • Post author:kagiso
  • Post published:September 27, 2021
  • Post category:Top Up

My ‘TopUp' failed - what’s wrong? We rely on integrations with various payment processors to complete your purchase of BSV. If you purchased from a credit or debit card via…

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How to verify your Identity?

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:Getting Started/Verification

Continue ReadingHow to verify your Identity?

Why do Top Ups and Withdrawals require Identity Verification?

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:Verification

Why do Top Ups and Withdrawals require Identity Verification?When purchasing any form of cryptocurrency on any global cryptocurrency exchange you are required to go through the Know-Your-Customer Identity verification processes.We…

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How do i shop with centbee wallet?

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:Shop

Centbee has made it easy and convenient for you to be able spend your Bitcoin SV from your comfort zone ......

Continue ReadingHow do i shop with centbee wallet?

How to withdraw your BSV?

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:FAQs/Top Up & Withdrawal

How to withdraw your BSV? Centbee has made it easy for our South African users to exchange BSV into FIAT, directly into their Bank account.Follow the steps below to withdraw…

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How to Top up ( Credit/Debit Card option)

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:FAQs/Top Up

How to Top up ( Credit/Debit Card option) A Centbee in-app feature that enables users with South African bank accounts to Top-up their wallet with BSV.How to top up your…

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How to Top up (SA In store option)

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:FAQs/Top Up

How to Top up ( SA In-store option ) A Centbee in-app feature that enables users with South African bank accounts or has direct access to local Supermarkets to Top-up their…

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What can I buy with BSV?

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:About BSV/FAQs/Shop

What can I buy with BSV? Centbee Wallet users can now purchase prepaid Airtime, Data, and Electricity Uber & more directly from their Centbee Wallet see more below: 

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As a business can I accept BSV as payment?

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:About BSV

Bitcoin SV is an ideal way to receive payments from anyone, from anywhere. Payment confirmation is fast (instant for lower-value amounts), and the cost is low. .........

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What do I do if I cannot access my account?

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:FAQs

Please contact Support@Centbee.com and we will do our best to help you.....

Continue ReadingWhat do I do if I cannot access my account?

Can I access my wallet on more than one device?

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:FAQs

No. Your Centbee wallet will only work on one mobile phone................

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What happens if I lose my phone or change my sim card?

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:FAQs/Troubleshoot

What happens if I lose my phone or change my sim card? As long as you have safely stored the 12-word backup phrase created for you during the registration process…

Continue ReadingWhat happens if I lose my phone or change my sim card?

Can I send BSV to someone who does not have a Centbee Wallet?

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:FAQs/Getting Started

Yes, you can easily send BSV to someone who does not have a Centbee wallet by sending to.......

Continue ReadingCan I send BSV to someone who does not have a Centbee Wallet?

Does Centbee support other cryptocurrencies?

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:FAQs

No yet. The Centbee app is designed to make it the easiest way to buy BSV, keep BSV, and send BSV to your friends. The BSV ..........

Continue ReadingDoes Centbee support other cryptocurrencies?

How do I receive BSV?

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:FAQs/Getting Started

It is easy to receive BSV in your Centbee wallet, and can be done 3 possible ways: Select “RECEIVE” from the home page of the app; Share your QR code with a friend ........

Continue ReadingHow do I receive BSV?

Can I use Centbee Wallet on my computer?

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:FAQs/Getting Started

Centbee is available as a mobile phone app in the Google Play Store and App Store. We do not offer ...........

Continue ReadingCan I use Centbee Wallet on my computer?

How do I send BSV?

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:About BSV/FAQs

Tap the “SEND” icon from the home screen of the Centbee app. You’ll see 3 options on how to send Bitcoin SV to someone. Choose one of the options:......

Continue ReadingHow do I send BSV?

How do I top up BSV into my Centbee Wallet?

  • Post author:kagiso
  • Post published:April 14, 2021
  • Post category:FAQs/Getting Started

There are a variety of ways to load Bitcoin SV (BSV) into your wallet: 1.Ask a friend who has the Centbee wallet to send some Bitcoin SV to your Centbee wallet. If they have your mobile phone number, they can simply select your name from their Contacts

Continue ReadingHow do I top up BSV into my Centbee Wallet?
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