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Lost wallet phrase and/or PIN
Centbee is a non-custodial wallet.
This means we do not keep the users Private Key information.
The only way to recover a wallet is with the 12 word backup phrase and 4 digit PIN.
It is important to tap the BACKUP WALLET button on the Home Screen and to write the 12 words and PIN down and keep them safe.
If your wallet is reset due to a software or device update, or if you get a new device you can easily recover your coins with the 12 word Phrase and 4 digit PIN.
If you lose this information then it will not be possible to recover your wallet.
This is why it is so important to write your 12 words and PIN down and to keep them in a safe place.