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Sent BSV to BTC address
Bitcoin SV (BSV) and Bitcoin Core (BTC) use the same Bitcoin address format (called “legacy”). Hence it is possible to send BSV from the Centbee wallet to an address that is on the BTC network. Typically the Centbee customer was provided with a receive address that they think is BSV, but is actually a BCH / BTC address.
As the address provided is in the correct format, Centbee will propagate that transaction onto the BSV blockchain. The nature of the Bitcoin blockchain is that transactions are irrevocable, and Centbee has no ability to reverse that transaction.
The ‘receiver’ will not see the transaction, as they are observing the wrong blockchain. The transaction was propagated onto the BSV network, but is not transmitted into the BTC / BCH networks.
To understand the solution to this problem it is important to understand how a bitcoin address is created. A bitcoin address is an encoded version of a public key. A public key is derived from a private key. So when you send coins to a bitcoin address you are really sending coins to the owner of the private key associated with the address. The recipient can then use their private key to spend those coins.
The coins are not lost. The coins are still controlled by the owner of the bitcoin address and, using the private key, the owner can spend the coins. But the private key is in a wallet on the wrong network (ie the BCH or BTC networks). To spend the coins the recipient must import the private key into a wallet on the BSV network. The Electrum BSV wallet has such an import feature.
So the process for spending the coins is as follows:
Export the private key associated with the bitcoin address from the BTC wallet. (Not all wallets have this feature)
Import the private key into a BSV wallet that has a private key import feature (eg Electrum).
Now you can spend those coins from the BSV wallet.
The only correct way to send BSV to a BTC / BCH address is to sell the BSV (and buy the corresponding BTC/BCH) on a crypto-exchange, or use a crypto-conversion service (which does the same thing in a simple manner).