< All Topics Main FAQs What do I do if I cannot access my account? Print What to do if I cannot access my Centbee wallet account? Please contact firstname.lastname@example.org and we will do our best to help you. Keep your private 12-word backup phrase and 4-digit PIN secret, you will not be asked to share this information. Previous What can I buy with BSV? Next What happens if I lose my phone or change my sim card?