Archives: FAQ
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Which Digital Currency Does Centbee Support?
The Centbee app is designed to make it the easiest way to buy BSV, keep BSV, and send BSV to your friends. The BSV blockchain is the only digital currency that makes it possible to send money in seconds for a fraction of a cent as a fee. The way the BSV blockchain is designed […]
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What Happens If I Lose My Phone Or Change My Sim Card?
As long as you have safely stored the 12-word backup phrase created for you during the registration process and your 4-digit PIN, you can successfully recover your wallet on a new device or SIM card.
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Sent BSV To BTC Address
Bitcoin SV (BSV) and Bitcoin Core (BTC) use the same Bitcoin address format (called “legacy”). Hence it is possible to send BSV from the Centbee wallet to an address that is on the BTC network. Typically the Centbee customer was provided with a receive address that they think is BSV, but is actually a BCH […]
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Send Screen Not Loading
This could be a device Permission issue. Go to your Phone Settings. You will need to find Applications and then Centbee. Look for the Permissions option. Allow Centbee to access your Contacts. Android Devices go to Phone Settings – Apps – Centbee – Permissions Then able to allow Contacts. Close and reopen Centbee and the Send screen should work […]
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Resetting Your Centbee Wallet
Resetting the wallet will just clear your personal data off the Wallet. This is for when you want to create a new wallet or give your phone to someone else. Uninstalling and reinstalling will ensure that you have the latest version of Centbee. Usually, updates in the App Store will do this for you but […]
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Lost Wallet Phrase And/Or PIN
Centbee is a non-custodial wallet. This means we do not keep the users Private Key information. The only way to recover a wallet is with the 12 word backup phrase and 4 digit PIN. It is important to tap the BACKUP WALLET button on the Home Screen and to write the 12 words and PIN down and keep them safe. […]